Return and Refund Policy

This Return and Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds for purchases made on Larmila.

Nothing in this policy limits or removes your statutory rights under applicable consumer laws. Where a product is faulty, damaged, or not as described, your legal rights will always apply.

This policy is subject to our Terms of Service.

Return Window

You can request a return or exchange within 30 days of receiving your order. Return requests submitted after this period will not be accepted unless required by law.

Return and Exchange Condition Requirements

To be eligible for a return or exchange, all products must meet the following conditions:

Original State: The item must be in its original, pristine, and unused condition.
Complete: All original parts, accessories, manuals, and packaging must be included and undamaged.
No Alterations: Any item that has been worn, damaged, altered, washed, or customised is not eligible.
Beyond Initial Inspection: Items showing signs of use beyond basic inspection are non-returnable.

Non-Returnable Items

Returns or exchanges will not be accepted for:

Items that do not meet the return condition requirements listed above
Items returned without original packaging or accessories
Items damaged due to misuse, neglect, or improper handling
Items returned without prior return authorisation

How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team at support@larmila.com within the return window and include:

Your order number
The item(s) you wish to return or exchange
The reason for the return
Photos of the product and packaging, where applicable

Returns sent without prior approval will be refused.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly at support@larmila.com. Provide your order number, a description of the issue, and clear photos of the product and packaging.

After verification, we will offer an appropriate resolution, which includes:

A free replacement
A full refund

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to the original payment method used at checkout within 7 days of approval.

Please note that refund processing times vary by payment provider and may take several business days to appear in your account.

Return Shipping

Return shipping instructions and the return address will be provided once your return request is approved. In cases where the return is due to a defect or an error on our part, return shipping costs will be covered by us. For other approved returns, return shipping costs will be the responsibility of the customer.

No restocking fees for returns are charged.

Exchanges

Once your request is received and approved, our team will provide you with clear, step-by-step instructions to complete the return and arrange for the shipment of your replacement item.

If you request an exchange and the replacement item is available, it will be shipped once the returned item has been received and approved.
If the replacement item is unavailable, a refund will be issued instead.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@larmila.com.

Cancellations are only possible before the order has been shipped.
Once shipping has begun, orders can no longer be cancelled.
If your order has already been shipped, you can initiate a return after delivery by following the steps provided in this policy.

Abuse and Fraud Prevention

We reserve the right to refuse returns or exchanges if we suspect abuse of this policy, fraudulent activity, or repeated misuse.

Gift Cards

Gift cards are non-returnable and non-refundable.

All gift card transactions are final and non-exchangeable.