You can find the full list of accepted payment methods on our Payment Policy.

To ensure complete traceability, all orders include tracking details. As soon as your package ships, we'll email you the tracking details.

Please visit our "Track Your Order" page and enter your tracking details.

Our total delivery time includes 1 to 3 days (Monday–Friday) processing time + 4 to 6 days (Monday–Friday) transit time, totaling 5–9 business days.

No, Larmila offers free shipping on all orders within the United Kingdom

If your order arrives damaged, defective, or incorrect, please contact us promptly at support@larmila.com and include the following information:

• Your order number
• A clear description of the issue
• Photos of the item and its packaging

If you wish to cancel your order, please contact us as soon as possible at support@larmila.com.

• Cancellations are only possible before the order has been shipped.
• Once shipping has begun, orders can no longer be cancelled.
• If your order has already been shipped, you can request a return after delivery in accordance with our Return and Refund Policy.

For approved returns, return shipping costs will be the responsibility of the customer.

To initiate a return or exchange, please contact our support team at support@larmila.com within the return window and include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the return
• Photos of the product and packaging, where applicable

Returns sent without prior approval will be refused.

To be eligible for a return or exchange, all products must meet the following conditions:

• Original State: The item must be in its original, pristine, and unused condition.
• Complete: All original parts, accessories, manuals, and packaging must be included and undamaged.
• No Alterations: Any item that has been worn, damaged, altered, washed, or customised is not eligible.
• Beyond Initial Inspection: Items showing signs of use beyond basic inspection are non-returnable.

No, we do not charge any restocking fees for returns.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to the original payment method used at checkout within 7 days of approval.